How Leaders Can Improve Employee Engagement -- Even During Challenging Times

AutomotiveMastermind Chief Commercial Officer Andrew Rains writes in Forbes that company leaders must strive to improve employee engagement even during challenging times like the COVID-19 pandemic. "Navigating and fostering positive relationships and momentum with employees, especially during times of uncertainty, requires clarity, communication, and coaching — three C's that you should work into every leadership strategy," he recommends. Prior to assembling an engaged workforce, leaders need a solid understanding of team members, with Rains noting that "connecting with your team on a human level is the highest form of authenticity." He stresses the need in trying times for leaders to keep workers in-the-loop as much as possible with clear, consistent communication that upholds transparency, attentiveness, positive energy, and humility. "With a newfound understanding of your team and a foundation of trust and strong communication in place, the opportunities for all employees — and in turn, your company — are endless," Rains explains. "Keeping this positive momentum going requires consistent coaching." Crucial to this is a leader taking the trouble to understand why each team member shows up for the company every day, as well as promote personal growth, celebrate small triumphs, and learn constantly.