Do You Have the Tools to Build a Great Employee Experience?

Although employee experience is playing an increasingly critical role in corporate performance during the COVID-19 pandemic, a recent survey found only 31 percent of executives listed it as a high priority, reports the Harvard Business Review . Despite the importance of applying appropriate employee experience technology (EX) in realizing this, far more respondents said their organizations consider employee experience the responsibility of human resources or the C-suite than information technology. Yet most respondents agreed that said EX efforts have had the greatest impact on engagement and productivity, and many hope improvements in will raise productivity, employee retention, and collaboration. Ninety-three percent who said their companies prioritize employee experience believed their organizations are well-positioned for efficient remote work, while 94 percent consider their remote-work agility a competitive advantage. In a remote work situation, acquiring that advantage depends on technological factors that include ensuring workers have streamlined login and password protocols, high bandwidth, low latency, and inter-system and -format compatibility. Also needed is a robust corporate culture that can be facilitated by technology. One point of beginning is defining parameters, where employee experience ends and human-resources management starts.