How to Help Older Relatives Use Video Calling During Coronavirus

With holidays like Easter and Passover approaching, maintaining communication with older relatives isolated by the coronavirus lockdown is essential, and video calling services can help fill the void, reports the Philadelphia Inquirer . Video calling could be a more effective way to prevent their feelings of isolation, and to check to see how they are faring, than just a phone call. The Philadelphia Corporation for Aging's Kerith Gabriel emphasizes that video calls should be the first way that caregivers get in touch, and older adults who can make video calls also can participate in virtual events, online book clubs, video lunch dates, and other activities to stay connected. The Philadelphia-based Generations on Line nonprofit cites access, skill, and intimidation as the three biggest impediments to persuading older adults to use video calling. Access problems include forgotten passwords and difficulties with initial setup, and the solution is to choose the most user-friendly solution available, or help loved ones set up a new account. To overcome a lack of skill, relatives should be patient, proceed gradually, and avoid frustration. To address intimidation, Generations on Line CEO Tobey Gordon Dichter recommends changing older adults' "perception that this is not as intimidating and complex as you might think." Appropriate video calling options include FaceTime, Skype, Zoom, Facebook Messenger, Google Hangouts, and WhatsApp — and Dichter recommends a full-sized iPad or Android tablet if at all possible.