Health Center Customizes Telehealth Mobile Device That's Easy to Use for Seniors

The St. Thomas Community Health Center in New Orleans turned to telemedicine technology vendor Sano Health to help senior patients avail themselves of an all-in-one mobile healthcare device that includes electronic health record (EHR) access, reports Healthcare IT News . "Sano Health's expertise in both healthcare and telehealth really shined through; they were extremely diligent in pulling back the curtain on underlying issues, both on our side and on the patient's end," said St. Thomas Community Health Center CEO Don Erwin. He continued that "their team worked hand in hand with our patient liaison to understand the issues she was experiencing, and addressed her challenges in the solution that was deployed to our patients." To address the obstacles presented by a cluttered home screen, the customized device features access to doxy.me telehealth, texting, MyHealthRecord EHR, limited voice calling, and the St. Thomas website. "Patients can now access our EHR without having to figure out how to download the app," Erwin said. The health center also made sure that the device mainly is a healthcare tool that patients can use to get in touch with healthcare providers, and access important information. "Due to the fact that the devices were so easy to use, our seniors have gravitated toward them with enthusiasm on a daily basis, with many using video conferencing for the first time, including seniors in their late 90s!" Erwin said.